Frequently asked questions...

Companion watch: Ready to use out of the box: Companion will personalise your watch before being dispatched. Easy to see the time: Clear analog face with synchronised time. Showerproof: IP67 rated so you can wear the watch in the shower. Hard of hearing: Haptic feedback and a loud built in speaker and microphone. Discrete digital display: Shows clear information only when required. Built in mobile network sim: roaming sim with dedicated telephone number. Watch strap: Adjustable: fit wrists between 95 and 195mm in circumference. Soft leather: Antibacterial with stainless steal buckle. Standard 22 mm lug width: for strap replacement or upgrades. Watch charging dock: Fast charge: Watch simply slots into the dock for 100% charge in 2 hours. Power cable and UK power plug: included. Home zone beacon: The charging dock lets the watch know its within a home zone area. Getting started user guide 3 months free Companion service subscription

Companion service includes: Watch voice and data: network communication via the built in mobile sim. Companion app and web portal: up to 8 support network contacts have access to these service features including emergency GPS tracking. Alerts and alarms: delivered to up to 8 support contacts via the mobile app, telephone calls and/or emails. Watch and wearer well being analytics: available on the mobile app or web portal. Service configuration features: including watch and contact management. Access to Companion technology help and support. Companion service cost: 3 months free: when you buy a Companion watch. Thereafter, only 83p per day: up to 8 people in the watch wearers support network get the reassurance of all the Companion watch and service features. A monthly direct debit: for £25 will be setup at the end of the 3 month free subscription.

Companion Watch setup and usability features: Easy to see the time: Clear analog face with synchronised time. Showerproof: IP67 rated so you can wear the watch in the shower. Hard of hearing: Haptic feedback and a loud built in speaker and microphone. Discrete digital display: Shows clear information only when required. Extended battery: Average 7 days between recharges. Works anywhere: In the house or out and about using a built in mobile network sim card. No phone, hub or WiFi needed: The watch does not need additional technology to work. Safety features: Emergancy telephone calls: Make and receive support network calls from your wrist. Support network connected: Securely sharing details with those who look after you. Emergency SOS button: If pressed, alerts and a voice call are automatically triggered to the support network. Falls detection: If you have a hard fall, alerts can be raised with your support network. GEO fence monitoring: We alert your support network if you wander beyond a virtual boundary set based on your requirements. GPS tracking: To help find you in an emergency. No movement prompts: Helping you avoid sedentary periods with prompts on the watch face and alerts if ignored. Physical wellness features: Heart rate: Readings taken 24 hours per day. HR variability and trend analysis available via the app. Activity goal: The watch provides the wearer with a daily activity %. Respiratory rate: Respiratory rate and trend analysis available via the app. Securely share metrics: GPs can make informed decisions and interventions based on your data. Web and app connected: Use the App to access Companion service features. Companion service features: Support network connected: We setup the contact address book before the watch is dispatched. Use the web app to add and change contact details. Alert triage management: Alerts can be routed to support contacts based on date/time availability schedules. Emergency GPS tracking: User consent allows the support network to find the watch wearer in an emergency. Wellbeing Analyse: Physical wellness metrics​ available. UK based support: Companion support have extensive experience in UK care and technology.

Communication: Modem Type : LTE Cat-M1 modem supporting low bands B5/B8/B12/B13/B14/B17/B18/B19/B20/B26/B28 and mid bands B1/B2/B3/B4/B25/B39/B66. GNSS Receiver type : GPS/GLONASS/Galileo/BeiDou receiver. Modem Communication : FTP, UDP, TCP, VoIP. GNSS Sensitivity : Acquisition -148 dBm, navigation -162 dBm. GNSS A-GPS : A-GPS assistance (up to 28 days). Short range BLE : Bluetooth Low Energy communication with beacons. Voice communication : VoIP with secure interconnect to phone networks. Data communication : Resilient with message buffering on flash. MCU: Processor : ARM Cortex-M4, 1.024 kbytes (total code memory). RAM & flash memory : 128 kbytes (total RAM),16 Mbytes (total data flash). Audio: Microphone / speaker : Adjustable volume control. Haptic feedback : Vibration alerts targeted at wearers wrist. User interface: Wearer profiles : Companion Auto, Easy, Full & Track. Adjustable UI : Selected profile enables/disables UI features. Watch : Analog watch, two software controlled hands. Buttons : Crown, Emergency call, two soft key buttons. LEDs : 2 user interface / status LEDs. Screen : Two row OLED display. Sensors: Onboard : 3D accelerometer, optical sensing for resting HR/HRV/respiration. Battery: Li-ion : 500 mAh. Operation time: Always on: Average 4 days, depending on used profile and conditions. Temperature range: Operation : Use: -20°C – +60°C, charging 0°C – +45°C. Certifications: RoHS, CE, 2014/53/EC (RED). Enclosure: IP67 : Shower proof, standard strap, 22 mm interface. Dimensions: Watch casing: Diameter 46 mm, thickness 13.9 mm. Strap: Hypoallergenic leather: interchangeable via 22 mm interface. Weight: Watch and strap : 45 grams (with leather strap).

The Companion Watch has been designed to last for many years: In the unlikely event the Companion Watch develops a fault we will replace it free of charge during the first year. For purchases made in the UK your consumer rights are covered by the Sale of Goods Act 1979.

Delivery: Free delivery: Orders placed before 1pm will usually be delivered within 2 working days, but will require post purchase configuration questions being completed promptly by the purchaser. We use Royal Mail track and signature (recorded delivery)/ Returns: Contact customer service: for a unique order returns number if you wish to return your Companoin watch. Once we have supplied you with your unique order return number and delivery address, your watch, charging dock, power cable or power plug must be returned to us at your own cost and risk, undamaged, in its original packaging and with all its documentation. Please keep proof of your return receipt until we have confirmed receipt of your device. Refunds: Any order completed over the phone or online may be cancelled within 30 days of submitting the order. If you have already received delivery of your Watch, you must return it to us at your own cost and risk, undamaged, in its original packaging and with all its documentation. Your refund of the purchase price will be processed once we have received the Watch. Once we have confirmed receipt of your Watch your refund will be processed immediately. Exchanging a defective item: If your watch, charging dock, power cable or power plug has a fault, please contact our customer service team who will attempt to resolve the issue. Should it be deemed necessary we will arrange a replacement for you. You will need to return your device prior to a replacement being dispatched.

At checkout, we accept all the major payment cards: You can spread payment with PayPal Pay in 3 All our payment methods protect your payment information

Read more delivery, returns and refunds policy here >

When you purchase a Companion Watch we will collect enough information to setup and configure your Companion Watch and Companion Service App The Companion Watch will be delivered to the agreed address, free of charge, ready for use Follow the simple Getting Started instructions whilst at the watch wearers home, and introduce the wearer to their Companion Watch We will send the primary contact a welcome email with; Instructions on how to schedule your free personal session with a Companion Specialist Companion Service (My Account) login instructions for further watch and contact/alert management Details about the watch (including its phone number) as well as detail on how to access help and support. At any point, our support team are on hand to help you along the way.

Each Companion Watch features data analytics and configuration settings which can be managed via the accompanying Companion Service App. Access to the App is via the my acocunt link > Login instructions are provided to the primary contact, during the Companion Watch setup process.

Our Companion Subscription provides the following features >

As part of our Companion Subscription, our customers have access to the following support options: Comprehensive online user guide: made available to customers, which is maintained as new services/features are added Our Companion Service [My Acocunt] has interactive help which takes the user to relevent content within the online user guide Online chat: available by clicking the Chat? button in the bottom right corner of this website Email: You can email us or use our online enquiry form Telephone: During office hours, you can call our team on the 0800 number available on our contact page.

1 hours charge will take the watch battery from 20% to 100% (fully charged). The watch LED screen will display the watch charge status.

Typically, customers wear the watch 24 hours a day and only need to charge the watch every 7 days. Battery life can vary based on features being used and has a display which shows the battery status and a recharge indicator. The support network can also receive low and empty battery status alerts.

Yes. The Charging Dock also acts as a home ‘beacon’ which lets the Companion Watch know its within home beacon range. This feature requires the Charing Dock power to be on. If the Charging Dock power is off, the wearer must remember to turn the power on each time the Companion Watch is placed in the Charging Dock.

Yes. Rated to IP67, meaning the Companion Watch can be dropped into a body of water up to a meter deep for half an hour. The standard soft leather strap however comes with no warranties from water damage.

The Companion Watch will fit wrist diameters between 95-195mm in circumference. Position your watch slightly above the wrist bone, and tighten the strap s the watch fits snugly.

The Companion Watch leather strap can be swapped out for a wide range of compatible alternatives. Various materials, buckle types, sizes and designs available for both the Sand and Onyx coloured Companion Watches, which have a universal interchangeable 22mm lug. Replacement straps can be sourced from various outlets. More information can be found here https://www.companionwatch.com/accessorise

No. The watch uses it own built in LTE-M modem and O2 network sim to communicate Each Companion Watch is assigned a unique telephone number All O2 network voice and data communication charges are covered by the Companion Subscription (fair usage applies) International roaming (outside the United Kingdom) is not supported. Like any mobile device, connectivity is subject to network coverage.

Use our LTE-M network checker to find out if the Watch has good coverage in and around the wearers area.

Yes, in the following limited way: Each Companion Watch is assigned a unique telephone number Only authorised support network contacts can call the Companion Watch The wearer can initiate a telephone call with the primary support network contact by pressing the SOS button, or by scrolling through the support network address book on the LED screen. Like any mobile device, connectivity is subject to network coverage.

Inside the wearers home: the Companion Watch knows it is at 'home' because it communicates with the Charging Dock that is also a ‘home beacon' Outside the wearer's home: GPS positioning allows the watch to be located when the wearer is out and about

Consent must be obtained from the watch wearer to enable location data to be reported and retained. This is a configuration option for both general alerts and SOS calls, and can be updated via the Companion Service App When an alert is raised, authorised contacts (support network) can be sent a temporary link that opens a google map with the latest watch GPS location displayed In an emergency the support network can log into the Companion Service App to access various tracking features.

Alerts and telephone calls raised from the Companion Watch are routed to the nominated support contact, based on the time of day/day of week Support contact details and the alert contact schedule are initially set up by Companion Technology and can be maintained through your Companion Service App Alerts are delivered by automated telephone calls &/or emails Alerts can be raised if the Watch: Detects a hard fall SOS button is pressed Exits the home beacon range Exits a safe zone (defined by a geofence area) Battery charge drops below a critical level Detects no movement Measures a respiratory and/or heart rate which drops below an (editable) level.

Yes, we recommend our partner call centre if; You need a backup contact if alerts are not delivered to family/primary contacts Provide holiday cover for family/primary contacts More information available on request via the online enquiry form >.

The Companion Watch has been designed to last for many years. In the unlikely event the Companion Watch develops a fault we will replace it free of charge during the first year.

For purchases made in the UK your consumer rights are covered by the Sale of Goods Act 1979. Warranty detail is available in our Terms and Conditions.

Read more delivery, returns and refunds policy here >

We believe our Companian Watch has acheived a fine balance between cost and innovative features that meets the need of our users and their support network. The Companion Watch has a number of unique features when compared to products available in the UK, whilst remaining user friendly and stylish at the same time.

£295 (before discount/offers) Includes a Companion Watch, Charging Dock/Home Beacon, Power cable, UK power plug, quick start guide and delivery. This price excludes any discount offers This price includes Value Added Tax This price includes Service Subscription fees for the first 3 months.

Yes. Currently PayPal offering 0% interest payment options. More information available at checkout.

£25 per month (less than 83p per day) First 3 months free (included in purchase cost) This price excludes any discount offers This price includes Value Added Tax.

Your Companion Watch automatically detects a hard fall using its onboard accelerometer and alititude sensor: The Companion Watch will send various alerts (by email and telephone call) to your support network (either family or 24/7 support team) based on the alert triage schedule that you have set Your support network will make contact with you, first via a voice call with your watch If needed your support network will contact the emergency services.

Your Companion Watch has an SOS button which when pressed in an emergancy will: Display an SOS animation on the Watch LED screen Send out SOS status alerts to support network contacts (by email and automated voice calls). Emails include a map link to show the Watch GPS location The Companion Watch will also attempt to make a voice call with the support network contacts, in priority sequence until the call is answered. In the event the call is not answered or we detect a voicemail service the call will move on to the next contact. The Watch wearer and support contact will be able to speak to each other using the Watch speaker and microphone.

Companion measures activity goals and movement, plus heart and respiratory rates of the wearer. Measurement analytics can be viewed within the Companion Service App Heath measurements are not intended for medical use, and designed for general fitness and wellness purposes however they may be useful to your GP is supporting diagnosis.