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Welcome to Companion...

Thanks for your recent purchase. Now let's explain the next steps. 

1. Registration

Before shipping the Companion Watch we need a little more information about the wearer and how the watch will help them and their support network. Please click this Registration button to answer a few questions that will help us prepare the watch.

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2. Contacts & Alert Settings

After your order is received, your dedicated Companion Advisor will send an introductory email. This will ask about emergency contacts, and alert options.

Your Personal Companion Advisor will add these settings for you, so the Watch is ready on arrival.

NOTE: This email will be sent to the contact email provided in the order and will be titled "Introducing your Personal Companion Advisor'. Please check your email spam folder if it has not arrived within 24 hours of your order.

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3. Delivery

Once your Companion Watch has been personalised with your unique settings, we will dispatch it via Royal Mail Special Delivery.


We will send you an email titled "Your Companion Watch is on its way". This email will provide you with a tracking number so you can monitor delivery progress. 

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4. Unboxing Your Companion

Open the parcel and follow the Getting Started instructions inside. When the watch is on its docking station for the first time please contact your Personal Companion Advisor so they can check your Watch is connected to the LTE-M network.

5. Companion Help Guides

We have compiled a range of help videos which explain and show how the various watch and service features work.

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6. Getting Started Session

The Companion Watch wearer and/or support network contacts are invited to book a 1-2-1 induction with their Personal Companion Advisor. In this 30 minute session all your questions will be answered and any settings tweaked.

7. Companion Service Login

Your specified emergency support contacts, who need access to the Companion Watch service, will receive an email from, titled "Temporary login details…”. This will provide them with login instructions that can be used either on the Companion Service web portal  or to log into the Apple or Android Apps.

8. Strap options

Your Companion Watch comes with a high quality antibacterial leather strap and stainless steel buckle for maximum comfort. We can supply replacements as well as offer a wide choice of alternative straps, thanks to the watches universal 22mm strap lug.

9. Location Beacons

Your Companion Watch comes with a charging dock, that also acts as a beacon - letting the watch know its at home. The charging dock must therefore be left on/powered at all times.


We also offer room based beacons which help highlight where and for how long, the watch has been in a specific location.


10. How did we do?

We would love to hear from you about your experience of Companion Technology and are very proud of our 'Excellent' rating on TrustPilot. Please share your experience which will help others considering Companion.

If at any point you have any questions or need help with anything then you can speak with your Personal Companion Advisor or get in touch using any of our Contact Us options.

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